How can we help?
Search common questions about riding, payments, safety, driving and your account.
How do I book a ride?
Open the app, set your pickup and destination, choose a ride type and confirm. The fare is shown before you book.
Can I schedule or repeat a ride?
Routine rides let you save repeat journeys for work, university, healthcare and family trips.
How do I cancel a ride?
Open the active trip and choose Cancel. Any applicable cancellation terms are shown before you confirm.
I left something in the car.
Open the trip in your history and contact support — we’ll connect you with the driver.
What payment methods are accepted?
Step Ride is designed for cash, digital wallets, family credits and institutional billing.
I think I was charged incorrectly.
Open the trip in your history and report a fare issue. Our team will review it.
Can my organisation pay for my rides?
Yes, if your university or employer has a Step Ride program.
What does SOS do?
It shares your live location and trip details immediately so help can be coordinated.
How do I use Guardian Circle?
Add trusted contacts in the app. They can follow your live trip, and sharing stops automatically when you arrive.
How do I report a safety concern?
Use “Report an issue” on the trip, or contact us. Safety reports are prioritised.
How do I become a driver?
Register interest on the Drivers page and complete identity, licence and vehicle verification.
What documents do I need?
Typically a CNIC, driving licence, vehicle registration and a smartphone. The full list is confirmed during onboarding.
How do I see my earnings?
The driver app shows earnings per trip and per day.
How do I delete my account or data?
Request deletion from your account settings or by contacting us.
How do I change my phone number?
Update it in account settings. You may be asked to verify the new number.
Talk to a real person.
Our team will get back to you as soon as possible.